Many man-hours are required to internally handle daily inquiries regarding PCs and systems. To solve this problem, Rococo dispatches dedicated Help Desk staff to customer sites. Our skilled staff respond promptly and accurately to user inquiries.
Rococo can assign dedicated staff to each customer to respond to inquiries from users and general consumers. Our staff provide first-level support for inquiries received through various channels, such as telephone, e-mail and onsite, and also escalate inquiries to the next level when necessary, accept and process applications, manage user information and prepare FAQ. They further manage the history of all responses using an original Rococo database, and then analyze the accumulated data and make proposals for improvements. This frees customers from having to respond to inquiries, allowing them to concentrate on their main business. As a result, it helps customers improve both efficiency and productivity.
Rococo's Help Desk staff are versed in Microsoft's server systems and Office tools. In addition, they are knowledgeable about business applications such as POS systems for retailers. This lets them respond to inquiries promptly and accurately, and helps to boost customer satisfaction.
We provide 24-hour/365-day Help Desk service for various types of customers, including major electric/electronic manufacturers, travel service companies and Internet service providers.
Based on a wealth of experience, we assign personnel with appropriate skills to achieve high-quality, efficient Help Desk operation.
Our staff summarize problem symptoms in monthly reports, analyze problem trends, and help customers take appropriate measures.