IT system problems, such as network failures, can impact business and keep employees from focusing on their work. To solve these problems, Rococo provides 24-hour/365-day Call Center solutions with skilled operators.
We connect you to Rococo on a safe, reliable, and secure network via the Internet. This includes, of course, not just telephone and e-mail, but also remote support for your server, network, and computers.
A full-time operator supports a specific client.
This service is suitable for clients who receive many inquiries or whose support is wide-ranging.
One operator supports many clients.
This service is geared for the client who, for example, usually receives about one inquiry per day, but needs to provide 24-hour support 365 days a year.
You decide how many days, which days, and which time segments you need for our services.
Our current core skills
You are free to opt for the number of lines that you require at the times you require them, allowing you to control your costs.
While it depends on the scale of the service you require, we are generally able to set up support services in a minimum of a week.
We are a low-cost, quality-assured hybrid center able to solve your company’s problems.
We provide flexible, high-quality one-stop service for first-level and second-level support operations.
Our 24-hour/365-day service responds to urgent user needs around the clock.
Operators with specialized knowledge represent client companies to build trusting relationships with customers.
Many of our employees are fully qualified for Call Center operation
We operate and manage Call Centers in accordance with specific management standards.