Solutions & Services
  • Development
  • Printing/Publication/E-books Solutions
  • Call Center
  • IT Outsourcing
  • BPO

IT system problems, such as network failures, can impact business and keep employees from focusing on their work. To solve these problems, Rococo provides 24-hour/365-day Call Center solutions with skilled operators.

Call Center Introduction

サポート体制

We connect you to Rococo on a safe, reliable, and secure network via the Internet. This includes, of course, not just telephone and e-mail, but also remote support for your server, network, and computers.

  • Our operators respond to you while viewing the information on your screen, making support precise and efficient.
  • Operators with specialized know-how deal directly with your server and network problems, saving you a lot of trouble.
  • And when remote support won’t do the job, we provide support on site.

コールセンターのサービスタイプ

専任オペレータータイプ

A full-time operator supports a specific client.

This service is suitable for clients who receive many inquiries or whose support is wide-ranging.

マルチシェアードタイプ

One operator supports many clients.

This service is geared for the client who, for example, usually receives about one inquiry per day, but needs to provide 24-hour support 365 days a year.

サポート規模に応じて、サービスタイプをご選択いただけますので、不要なコストを抑えることが可能です。

ニーズにあわせたサービス

コールセンターの特徴

24時間365日の対応が可能

You decide how many days, which days, and which time segments you need for our services.

テクニカルサポートが可能なコールセンター

Our current core skills

Industry type:
retail, food and beverage, cosmetics, nursing care insurance, communications (CATV), rentals
Skills:
Home or small-scale office IT network support

シェアードでのサービス提供が可能

You are free to opt for the number of lines that you require at the times you require them, allowing you to control your costs.

サポート開始までの時間が短い

While it depends on the scale of the service you require, we are generally able to set up support services in a minimum of a week.

コールセンターの活用メリット

We are a low-cost, quality-assured hybrid center able to solve your company’s problems.

The Strength of Rococo

A Concierge Center That Responds to a Wide Range of Customer Requests

We provide flexible, high-quality one-stop service for first-level and second-level support operations.

Our 24-hour/365-day service responds to urgent user needs around the clock.

Operators with specialized knowledge represent client companies to build trusting relationships with customers.

Technology Backed by Certifications and Qualifications

Many of our employees are fully qualified for Call Center operation

We operate and manage Call Centers in accordance with specific management standards.

Main Customer

  • Cable TV companies
  • SI vendors
  • Major home appliance companies
  • Telecommunications companies
  • Budget hotels
  • Real estate companies
  • Apparel companies
  • Cosmetics manufacturer

Solutions

  • Development
  • Printing/Publication/E-books
  • Call Center
  • IT Outsourcing
  • BPO

Services

  • Maintenance Development
  • Resident Engineer Services
  • PCLM(PC-LCM)
  • Help Desk
  • Network and Server Configuration and Operation
  • Consultants